Pastoral care is a ministry that has many different expressions in the work of the Christian church and in other contexts such as schools, workplaces. In a Christian context it is grounded in the word of God, and the example of Jesus in the way he related to others.
Pastoral care is concerned with caring and supporting people through times of difficulty. It may be available in workplaces, schools, colleges and universities through the work of chaplaincy teams. Many churches will have a pastoral care team that you can seek support from. It may take various forms depending on what your needs are and the issues you may be experiencing. Sometimes, you may be referred on for professional counselling.